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Frequently Asked Questions

Your apartment will be thoroughly cleaned and serviced by our wonderful staff!

Our maintenance team is available Monday through Friday for routine maintenance service requests.  We also offer emergency 24 hour maintenance after normal business hours, on weekends, and holidays. Please call (518) 274-2600 and listen for the prompts for emergency maintenance.

You do not need to be present for our technicians to perform the work in your home. Please make sure when entering your work order online through the Resident Portal to check off the "OK to Enter" box.

You can simply input a service ticket through your Resident Portal or give us a call at (518) 274-2600.

If you are locked out during business hours, please stop by the leasing office for assistance. If it is after hours, emergency maintenance would have to be called at (518) 274-2600 and a fee would apply.

Yes, we offer ample free on-site parking throughout the community.

We offer many great amenities at Highland Club Apartments including a fitness center, indoor basketball court, pool and clubhouse.  Visit our Amenities page on the website for more information and photos.

Yes, dogs and cats are permitted in the building, with a maximum of 2 pets per apartment (Only 1 Non-Aggressive Breed Dog up to 50 lbs. and 1 Cat).  Please contact the office for further details about the breed restrictions and more information.

No, we do not offer furnished apartments.

Each apartment comes with energy efficient appliances.  These include a range, refrigerator and dishwasher.

No, there are laundry facilities located in every building.

It typically takes 24-48 hours to be approved for a rental apartment.

You can conveniently pay your rent by check or online using a debit card, credit card, or bank account by visiting your Resident Portal.

Yes, we require renter’s insurance with a minimum of $100,000 liability protection.  You can easily sign up with ResidentShield, Highland Club’s insurance partner.  Please contact the office for more information.

We offer lease terms from 6 to 24 months.

Yes, we require a 30-day notice to vacate, with a lease buy-out fee.

Residents are responsible for all utilities.

You will receive instructions on setting up utilities in your Welcome Home Letter.

You can start your application immediately by clicking Apply Online on our website.

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Our team is always ready to answer your questions.

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